Terms & Conditions

1 Agreement to These Terms

By booking any service with TRAVEL AID Helper Services (operated by TN45 Travel Company, Tiruchirappalli, Tamil Nadu), you — as the customer, booker, or guardian — confirm that you have read, understood, and agreed to all terms and conditions set out in this document.

These terms apply to all service bookings made through any channel — WhatsApp, phone call, Google Form, walk-in, website, or email — and to all services delivered by TRAVEL AID Helper Services.

2 Nature of Our Service

TRAVEL AID Helper Services is a travel accompaniment and assistance service only. It is critical that customers understand what we are and what we are not:

Our helpers accompany and assist travellers throughout the booked service. All transport to, from, and during the journey must be arranged independently by the customer or their family.

3 Eligibility & Who Can Book

• Any individual aged 18 years or above may book a service for themselves or on behalf of a traveller
• Bookings on behalf of senior citizens, persons with disability, or medically vulnerable travellers must be made by an authorised family member or guardian who accepts these terms
• By booking on behalf of another person, you confirm you have their consent and authority to share their personal and health information with us
• Bookings for minor travellers (below 18) require explicit guardian consent and presence confirmation

4 Booking Process & Confirmation

4.1 How to Book

• WhatsApp (preferred): Send "Hi" to 9655451299
• Phone: Call 9655451299
• Customer Care: 9751451299
• Email: bookings@tn45.in
• Walk-in: 18, Richard Building, Race Course Road, Mannarpuram, Trichy

4.2 Booking Confirmation

A booking is confirmed only after the advance payment of Rs. 200 (Rs. 600 for outstation medical escort) is received. A verbal or WhatsApp acknowledgement alone does not constitute a confirmed booking.

4.3 Information Required at Booking

To confirm a booking, you must provide: traveller name, age, category, contact number, date and time of service, pick-up address, service type, journey details (train/bus/hospital), luggage estimate, helper gender preference (if any), and any health/mobility notes with consent.

5 Services & Pricing

Add-ons: Porter (Rs. 50 + actuals) · Wheelchair (Rs. 50) · Battery Car (actuals) · Meal assistance (Rs. 100/meal) · Expenses at actuals with receipt · After-hours surcharge (+20% on base, before 7AM or after 9PM) · Conveyance (Rs. 5/km) · GST as applicable.

All prices are in Indian Rupees (INR). TRAVEL AID reserves the right to revise pricing at any time. Revised rates apply to new bookings only — existing confirmed bookings are honoured at the rate agreed at time of booking.

6 Advance Payment Policy

• A flat advance of Rs. 200 is required to confirm all standard bookings
• For Outstation Medical Escort, the advance is Rs. 600
• The advance is adjusted against the final billing amount
• Balance is collected at the end of service only — we do not collect payment before service begins except the advance
• Accepted payment modes: Cash, UPI, Bank Transfer
• We will never ask you for your OTP, bank password, or full card details

7 Cancellation & Refund Policy

Refunds (where applicable) are processed within 5–7 working days via the original payment mode. To cancel, contact us on 9655451299 or 9751451299.

8 Customer Responsibilities

As a customer or booking guardian, you are responsible for the following:

• Accurate Information: Providing complete and accurate traveller details, journey information, and health notes at the time of booking
• Transport Arrangement: Independently arranging all transport to/from/during the service — our helper accompanies only, transport is never included
• Advance Payment: Paying the Rs. 200 advance to confirm the booking
• Reachability: Ensuring the booker's phone is reachable on the day of service for coordination and WhatsApp updates
• Luggage: Ensuring total luggage does not exceed 12 kg; excess luggage is the customer's own responsibility
• Traveller Health: Disclosing any medical conditions or mobility limitations that could affect the service — failure to do so releases TRAVEL AID from any related liability
• Respectful Conduct: Ensuring the traveller treats helpers with courtesy and dignity — abusive behaviour is grounds for service termination without refund
• Balance Payment: Paying the balance due promptly at the end of service

9 What Our Helpers Will Do

• Arrive at the agreed meeting point at least 15 minutes before the scheduled time
• Accompany and escort the traveller throughout the entire booked service duration
• Assist with platform navigation, coach/berth identification, and boarding
• Assist with hospital registration, department navigation, and pharmacy queue
• Handle luggage up to 12 kg total
• Ask the traveller about drinking water and food needs at every key milestone
• Send 4 live WhatsApp updates to the booking family member during the service
• Brief the traveller on relevant journey details (TTE number, arrival station, ward number)
• Call the office immediately in any emergency or if the service plan changes significantly
• Conduct themselves professionally, politely, and with dignity at all times

10 What Our Helpers Will NOT Do

• Arrange, purchase, carry, or assist in any way with liquor, alcohol, beer, tobacco, or any intoxicant
• Provide or arrange transport of any kind — auto-rickshaw, cab, bus, or otherwise
• Handle, carry, or transfer the traveller's cash, jewellery, bank cards, or valuables
• Make financial transactions on behalf of the traveller
• Run personal errands, collect parcels, or assist with tasks unrelated to the journey
• Make any medical decisions — in emergencies, 108 is called and family is informed
• Provide nursing care, injections, or any medical treatment
• Share traveller photos on social media or with anyone outside the booking family
• Enter into unofficial private arrangements with customers outside TRAVEL AID bookings
• Assist with luggage exceeding 12 kg total

11 Prohibited Requests

The following requests are strictly prohibited and will be declined by all helpers. Persisting with prohibited requests may result in immediate service termination without refund:

• Requesting helpers to purchase or arrange alcohol, liquor, beer, or tobacco in any form
• Requesting helpers to carry or manage cash, jewellery, or valuables
• Requesting helpers to arrange transport on the customer's behalf
• Requesting helpers to perform personal errands (shopping, parcels, household tasks)
• Offering helpers additional payment to perform tasks outside their sanctioned scope
• Asking helpers to misrepresent information to railway staff, hospital staff, or any authority
• Requesting helpers to participate in any activity that is illegal under Indian law
• Attempting to contact, hire, or engage any TRAVEL AID helper, driver, coordinator, or any other service worker supplied by TN45 Travel Company directly or privately — bypassing the official TRAVEL AID booking system — for any service, paid or unpaid
• Encouraging, inducing, or offering incentives to any TRAVEL AID service worker to work outside of TN45 Travel Company's booking platform

! Direct Contact & Bypass Policy

What Constitutes a Bypass

• Contacting a TRAVEL AID helper, driver, or service worker on their personal phone for any booking or service outside the official platform
• Meeting or engaging a TRAVEL AID service worker for any task — paid or unpaid — without a booking made through TN45 Travel Company
• Requesting a service worker to refer you to other helpers or workers outside of TN45's network
• Offering payment, gifts, or incentives directly to a service worker to perform tasks outside their TN45 assignment
• Using contact details obtained through a TN45 booking (such as a helper's phone number shared for coordination) to make personal or private service arrangements

Consequences for Customers

• Permanent blocking of Customer ID — no further bookings will be accepted from that customer or their associated phone numbers
• Forfeiture of any advance paid for pending bookings
• Cancellation of all future confirmed bookings without refund
• The incident will be recorded and retained in TRAVEL AID's internal records
• In cases involving fraud, deception, or financial harm to TN45, legal action may be initiated under applicable Indian law

Consequences for Service Workers

• Immediate termination of their association with TN45 Travel Company
• Forfeiture of any pending payments or dues
• Permanent blacklisting from future engagement with TN45 Travel Company
• In cases of deliberate revenue diversion or breach of confidentiality, legal proceedings may be initiated

12 Transport — Customer's Responsibility

For all services, the customer must independently arrange:

• Transport from home to the meeting point (station, hospital, airport)
• Return transport from the drop point to home
• Any transport during the service (e.g. auto-rickshaw to hospital from bus stand)
• Outstation travel arrangements for outstation medical escort

Our helper accompanies the traveller in whatever transport the customer has arranged. Conveyance charges (Rs. 5/km) may apply if the helper travels alongside the customer in their own arranged vehicle from the helper's end.

13 Luggage Policy

• Helper assists with luggage up to a total of 12 kg (combined, all bags)
• Luggage exceeding 12 kg is the traveller's own responsibility — a porter can be arranged at additional cost
• TRAVEL AID is not responsible for any loss, damage, or theft of luggage during the service
• Helpers will not carry liquids exceeding 1 litre unless it is water or medically required
• Any luggage containing illegal items is the sole responsibility of the traveller

14 Helper Verification & Standards

• All helpers are background-verified — Aadhaar verified, address proof checked, and references verified
• Helpers are not police-verified but undergo a thorough background check before first assignment
• All helpers sign a Code of Conduct covering conduct, data privacy, and prohibited activities
• First three assignments are completed under senior helper supervision
• Female Helper Assignment Policy:
  • Female helpers are never assigned to male travellers under any service category
  • For Outstation Medical Escort, female helpers are not deployed for any traveller (male or female) — only male helpers handle all outstation assignments, for safety and security reasons
  • Female helpers are available for female travellers on local/in-city services only
  • This policy is firm and applies regardless of any gender preference stated at booking
• TRAVEL AID reserves the right to assign an alternative helper of the same profile if the originally assigned helper is unavailable

15 Liability & Disclaimer

Specifically, TRAVEL AID accepts no liability for:

• Delays, cancellations, or changes by railways, bus operators, airlines, or hospitals
• Loss, theft, or damage of traveller's cash, jewellery, valuables, or luggage
• Medical outcomes, health deterioration, or any medical event during the service
• Actions or omissions of transport providers (auto, cab, bus) engaged independently by the customer
• Any unofficial arrangements between customers and helpers made outside of TRAVEL AID's booking platform
• Incidents arising from false or incomplete information provided by the customer at booking
• Force majeure events including natural disasters, strikes, or government actions

Customers are advised to arrange their own travel insurance for outstation or high-risk medical journeys. TRAVEL AID does not offer any insurance coverage.

16 Emergency Situations

• In any medical emergency during the service, the helper will immediately call 108 (Ambulance) and notify the booking family
• The helper will stay with the traveller until emergency services or a family member arrives
• Medical decisions rest entirely with the family and medical professionals — helpers are not authorised to consent to medical treatment
• In case of a security emergency, the helper will call 100/112 (Police) and the TRAVEL AID office
• The family member is expected to remain reachable on WhatsApp throughout the service for emergency communication

17 Complaint & Escalation Process

We take all complaints seriously. Our three-level escalation process ensures every concern is addressed:

To raise a complaint: WhatsApp 9655451299 or call 9751451299 or email bookings@tn45.in. Please have your Booking ID ready.

18 Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India, including but not limited to:

• The Indian Contract Act, 1872
• The Consumer Protection Act, 2019
• The Information Technology Act, 2000
• The Digital Personal Data Protection Act, 2023

Any disputes arising from these terms or from any service provided by TRAVEL AID Helper Services shall be subject to the exclusive jurisdiction of the courts in Tiruchirappalli, Tamil Nadu, India.

19 Amendments

TRAVEL AID Helper Services reserves the right to amend these Terms and Conditions at any time. Updated terms are published on our website (tn45.in) with a revised effective date. Continued use of our services after the effective date constitutes acceptance of the updated terms. For material changes, we will notify existing customers via WhatsApp or email.

20 Contact Us