Privacy Policy

1 About This Policy

This Privacy Policy explains how TN45 Travel Company (operating as TRAVEL AID Helper Services) collects, uses, stores, shares, and protects your personal information when you:

• Use our website at tn45.in or any related web pages
• Book a service via WhatsApp (9655451299), phone, email, or Google Form
• Receive any service from TRAVEL AID Helper Services
• Communicate with us through any channel

By using our services or providing your personal information, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2 Who We Are

Data Fiduciary (the entity responsible for your data):

3 What Personal Data We Collect

We collect only the minimum personal data necessary to deliver our services safely and effectively. The categories of data we collect are:

3.1 Identity & Contact Information

3.2 Journey & Service Information

3.3 Booking & Transaction Information

• Booking ID, booking channel (WhatsApp / phone / form / walk-in)
• Service selected and pricing
• Advance payment details (amount, UPI reference, payment mode)
• Balance payment records
• Billing and invoice records

3.4 Feedback & Communication Records

• Customer feedback ratings (1–5)
• Written comments or suggestions provided voluntarily
• Complaint records and resolution details
• WhatsApp message records for booking coordination (not stored long-term)

4 Sensitive Personal Data (Health Information)

We may collect the following health-related information when voluntarily provided at booking:

• Medical conditions relevant to the journey (e.g. diabetes, heart condition)
• Mobility status and physical limitations
• Wheelchair or assistive device requirements
• Medication schedule or reminders needed during the service
• Dietary restrictions or food requirements

This information is used solely to:

• Assign the most suitable and experienced helper
• Pre-arrange necessary mobility aids (wheelchair, battery car)
• Brief the assigned helper on specific care requirements
• Plan accessible routes at stations or hospitals

Consent: Before recording any health data, our staff will seek explicit verbal or written consent from you or the authorised family member / guardian. By confirming a booking after providing health information, you confirm consent for us to use it solely for service delivery purposes.

5 How We Collect Your Data

We collect personal data through the following channels:

6 How We Use Your Data

Your personal data is used strictly for the following purposes:

1. Service Delivery — processing your booking, assigning a helper, planning the route
2. Helper Briefing — sharing necessary details with the assigned helper before service
3. Communication — sending you booking confirmations, reminders, and live WhatsApp updates
4. Journey Checklist — sending pre-travel preparation guidance 48 hours before service
5. Billing — preparing accurate invoices and collecting payments
6. Feedback Collection — calling within 24 hours of service to collect feedback
7. Safety & Emergencies — accessing emergency contacts if a medical situation arises
8. Service Improvement — aggregated, anonymous analysis of feedback trends
9. Legal Compliance — maintaining records as required by Indian law

7 Who Can Access Your Data

Contact Details Obtained Through Bookings: Helper phone numbers and other service worker contact details shared with customers during a booking are provided solely for coordination during that specific service. Using these contact details to make private arrangements or bypass TN45's booking system is a breach of these Terms and will result in permanent blocking of the customer's account.

Helpers are bound by a signed Code of Conduct that prohibits sharing, storing, or forwarding traveller data beyond the day of service. Violation results in immediate termination.

8 Photo & Media Policy

During the service, helpers may send milestone photos to the booking family to provide reassurance. Our photo policy is strict:

• Photos are shared only with the booking family member via WhatsApp
• Photos are never posted on social media, websites, promotional materials, or any public channel
• Photos must be deleted from the helper's personal device within 30 days of the service
• Photo sharing requires prior consent obtained at the time of booking
• If consent is not given, no photos will be taken or shared during the service

9 Data Sharing with Third Parties

We do not sell, rent, trade, or share your personal data with third parties for commercial purposes.

We may share the minimum necessary data with the following only as required for service delivery:

• Railway / transport authorities — only when verifying platform or coach information (no personal data shared)
• Hospital administration — only at the hospital counter during an escort service (minimum details)
• Emergency services (108, 112) — in a genuine medical or safety emergency only

10 WhatsApp & Communication Policy

We use WhatsApp as our primary booking and update channel. The following applies to all WhatsApp communications:

• Our booking WhatsApp number is 9655451299 only. We will never contact you from unknown numbers claiming to be TN45.
• WhatsApp messages containing personal data (booking confirmations, milestone updates) are used for service delivery only
• We do not store WhatsApp chat histories beyond what is required for active booking management
• We will never ask you to share bank account details, OTPs, or sensitive financial information over WhatsApp
• Booking confirmations and billing receipts are shared over WhatsApp as a convenience — paper records are the authoritative billing document

11 Website & Cookies

Our website (tn45.in) is a static informational and booking-query website. Regarding data collection on our website:

• We do not use advertising cookies or third-party tracking cookies
• We may use basic analytics (e.g. page view counts) to understand website usage — this does not identify individual users
• Contact form submissions are used only to respond to your enquiry
• We do not use session recording, heatmaps, or behavioural tracking tools
• Our website does not require you to create an account or log in

By using our website, you accept any minimal analytics data collection described above. You may adjust your browser settings to block cookies entirely without affecting your ability to use the website.

12 Data Retention

We retain your personal data only for as long as necessary for the purpose it was collected, or as required by Indian law:

After the applicable retention period, data is securely deleted from all systems and devices. Paper records are shredded.

13 Data Security

We take reasonable and appropriate security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Booking records are stored in a password-protected digital system accessible only to authorised office staff
• Paper booking forms are stored in a secure, locked location accessible only to management
• Helpers are instructed not to store traveller data on personal devices beyond the day of service
• All helpers sign a Code of Conduct that includes strict data handling obligations
• WhatsApp messages containing personal data are not forwarded beyond the booking family
• Access to digital records is restricted by role — helpers see only what they need for the specific service

14 Your Rights Under DPDP Act 2023

As a Data Principal (the person whose data we process), you have the following rights under the Digital Personal Data Protection Act, 2023:

We will respond to all valid data-related requests within 30 days of receipt. If you are not satisfied with our response, you may approach the Data Protection Board of India as established under the DPDP Act 2023.

15 Children's Privacy

Our services are designed for adults travelling independently or senior citizens requiring accompaniment. We do not knowingly collect personal data from children below the age of 18 years.

If a booking involves a minor traveller, the booking must be made and consented to by a parent or legal guardian, who assumes full responsibility for the accuracy of the information provided.

If we become aware that we have inadvertently collected personal data of a minor without guardian consent, we will delete such data promptly.

16 Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, TN45 Travel Company has designated a Grievance Officer for data privacy matters:

If your grievance is not resolved to your satisfaction within 30 days, you may escalate to the Data Protection Board of India or seek legal remedy under applicable Indian law.

17 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations, or applicable law. When we do:

• The updated version will be published on our website (tn45.in) with a revised effective date
• For material changes, we will notify customers via WhatsApp or email where we hold your contact details
• Continued use of our services after the effective date of a revised policy constitutes your acceptance of the updated terms

We recommend reviewing this page periodically. The current version and effective date are always displayed at the top of this page.

18 Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through any of the following: